FREQUENTLY ASKED QUESTIONS
QUESTIONS, ANSWERED.
Everything you need to know about ordering, materials, delivery, returns and our made-to-order furniture.
ORDERING
ARE YOUR PIECES ORIGINAL OR LICENSED?
No. Our furniture is independently manufactured and is not produced, licensed or endorsed by the original designers or manufacturers unless explicitly stated otherwise.
Our collection focuses on accessible reproductions of recognised furniture designs, selected for their form, proportion and enduring design value.
WHAT DOES REPRODUCTION FURNITURE MEAN?
Reproduction furniture refers to independently manufactured pieces inspired by established furniture designs.
These pieces are not represented as original vintage items or officially licensed products unless clearly stated on the individual product page.
IS EVERYTHING MADE TO ORDER?
Most of our furniture is made to order. This allows us to offer a broader range of colours, materials and configurations without carrying large volumes of inventory.
The expected lead time is shown on each product page.
HOW DOES PAYMENT WORK FOR MADE-TO-ORDER PRODUCTS?
A 50% deposit is required before production begins. The remaining 50% balance, together with any confirmed freight charges, must be paid before your order is released for shipping.
Production will not commence until your final product specifications have been confirmed and the deposit has been received.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Please contact us as soon as possible if you need to change your order.
Because many pieces are made to order, changes may not be possible once production has commenced.
PRODUCTS & MATERIALS
ARE THE COLOURS SHOWN ONLINE EXACT?
We aim to represent colours as accurately as possible, however screens and lighting conditions can affect how colours appear.
Product swatches and photographs should be treated as a guide. Where available, we can provide additional material or colour references before you order.
CAN I REQUEST A DIFFERENT MATERIAL OR COLOUR?
Some products are available in additional colours, upholstery options or materials beyond those shown online.
Contact us with the product you are interested in and we can confirm what options are available.
HOW DO I CHECK THE SIZE BEFORE ORDERING?
Dimensions are listed on individual product pages.
We strongly recommend measuring your room, doorways, lifts, staircases and access points before ordering larger furniture.
DO YOU OFFER CUSTOM MODULAR STORAGE?
Yes. Our modular storage range can be configured around different dimensions, layouts, colours and storage requirements.
You can start with one of our ready-made configurations or submit a custom configuration request through the Modular Storage collection.
DELIVERY
DO YOU DELIVER AUSTRALIA-WIDE?
Yes. We deliver furniture Australia-wide.
Freight is quoted based on the size of the order and delivery location.
IS DELIVERY INCLUDED IN THE PRODUCT PRICE?
Unless otherwise stated, delivery is not included in the listed product price.
Freight is calculated separately based on your order and destination.
IS DELIVERY KERBSIDE ONLY?
Standard furniture delivery is generally kerbside unless an alternative service has been arranged.
Please ensure someone is available to receive the order and move the item safely from the delivery point.
HOW LONG WILL MY ORDER TAKE?
Lead times vary by product and are shown on the individual product page.
Made-to-order products will generally be ready for shipment within 60 days of production commencement. Delivery usually takes approximately 4 to 6 weeks after production is complete.
The estimated total timeframe is approximately 12 to 15 weeks from production commencement. These timeframes are estimates only and may vary depending on the product, selected materials, final specifications, supplier schedules and freight requirements.
Regional and remote areas may require additional delivery time.
WHAT IF MY ITEM ARRIVES DAMAGED?
Please contact us as soon as possible and provide photographs of the item, packaging and any visible damage.
We will review the issue and arrange an appropriate resolution where the damage occurred during manufacture or delivery.
RETURNS & WARRANTY
CAN I RETURN A MADE-TO-ORDER PRODUCT?
Made-to-order and customised products generally cannot be returned for change of mind.
Your rights under Australian Consumer Law are not affected where a product is faulty, damaged or otherwise does not meet applicable consumer guarantees.
WHAT WARRANTY DO YOUR PRODUCTS HAVE?
Our furniture is covered by a 12-month warranty against manufacturing defects unless otherwise stated.
The warranty is in addition to any rights and remedies available under Australian Consumer Law.
WHAT IS NOT COVERED BY THE WARRANTY?
The warranty does not cover normal wear and tear, accidental damage, misuse, improper assembly or installation, unauthorised modifications, or damage caused by unsuitable cleaning products or environmental conditions.
TRADE
DO YOU WORK WITH DESIGNERS AND COMMERCIAL PROJECTS?
Yes. We work with interior designers, architects, stylists, hospitality businesses and other trade clients across Australia.
Trade enquiries can be submitted through our dedicated Trade page.
CAN YOU QUOTE MULTIPLE PIECES FOR A PROJECT?
Yes. Send us the products, quantities, finishes and delivery location and we can prepare a project quotation.
STILL HAVE A QUESTION?
WE'RE HERE TO HELP.
If you can’t find what you’re looking for, send us an enquiry and we’ll get back to you within 1–2 business days.
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