Frequently Asked Questions (FAQs)

Frequently Asked Questions

Are your pieces original or licensed designs?

Our pieces are made-to-order reproductions inspired by recognised furniture designs. They are not original vintage items or licensed originals, and are not manufactured or affiliated with the original designers, estates, manufacturers or distributors.

What does reproduction furniture mean?

Reproduction furniture refers to newly made pieces inspired by recognised furniture designs. These products are designed to capture the look, proportions and design language of the original reference, without being original vintage pieces or licensed originals.

Is everything made to order?

Yes. All furniture is made to order. Production usually takes approximately 4 to 6 weeks, followed by approximately 4 to 6 weeks for delivery. The total estimated timeframe from order to delivery is approximately 8 to 12 weeks.

Do you deliver Australia-wide?

Yes. We deliver Australia-wide where freight is available. Regional and remote delivery is available by quote.

Is delivery included in the price?

No. Freight is quoted after your order is placed and before dispatch. This allows us to provide a more accurate quote based on your item, location and delivery requirements.

Is delivery kerbside only?

Yes. Standard delivery is kerbside only. It does not include room-of-choice delivery, upstairs delivery, assembly or packaging removal.

Do your products require assembly?

Some products may require minor assembly. Assembly is not included with standard delivery unless clearly stated.

Can I cancel my order?

Orders may be cancelled within 24 hours of purchase if production has not yet commenced. Once production has started, change-of-mind cancellations are not available unless required by law.

Can I return a product if I change my mind?

Because our furniture is made to order, we do not accept change-of-mind returns once production has commenced, unless required under Australian Consumer Law.

What if my item arrives damaged or faulty?

Contact us within 48 hours of delivery at markwongvinnhowe@gmail.com with your order number, photos of the item, photos of the packaging and a description of the issue.

Are your products covered by warranty?

Yes. Unless otherwise stated, our products are covered by a 12-month warranty against manufacturing faults and defects under normal domestic use. This warranty is in addition to your rights under Australian Consumer Law.

Do colours look exactly like the photos?

We do our best to display colours and materials accurately. However, colours may vary due to lighting, screen settings, photography and natural material variation.

Do prices include GST?

Yes. All prices are listed in Australian dollars and include GST where applicable.

Do you offer trade pricing?

We may offer trade pricing for interior designers, stylists, architects, builders, commercial projects and bulk orders. Contact us at hello@lorgansarchive.com.au with your project details.