Warranty & Consumer Guarantees

Lorgan's Archive products are covered by a 12-month warranty from the date of delivery, unless otherwise stated on the product page.

This warranty is provided in addition to any rights you may have under Australian Consumer Law.

What Is Covered

Our 12-month warranty covers manufacturing faults and defects in materials or workmanship under normal domestic use.

Depending on the issue, we may offer repair, replacement parts, a replacement item, a refund, or another suitable remedy.

What Is Not Covered

The warranty does not cover:

Normal wear and tear
Misuse, neglect or accidental damage
Damage from incorrect assembly or installation
Damage caused by dragging, dropping or moving the item incorrectly
Damage caused by pets, children or sharp objects
Fabric pilling, creasing or softening from normal use
Leather stretching, creasing, patina or natural variation
Colour variation between batches, screens or lighting conditions
Damage caused by exposure to direct sunlight, heat, moisture or outdoor conditions
Commercial, hospitality or high-traffic use unless approved in writing
Modifications, repairs or alterations made by someone other than us or an approved repairer
Failure to follow product care instructions

Natural Material Variation

Timber grain, leather texture, fabric colour, stone veining and metal finishes may vary slightly from product photos or between batches. These variations are part of the character of the material and are not usually considered faults.

Commercial Use

Unless a product is clearly described as suitable for commercial use, our products are intended for normal domestic use only.

Use in offices, restaurants, hotels, studios, waiting rooms, events, short-stay accommodation or other commercial environments may void the standard warranty unless approved by us in writing before purchase.