Refund policy

Returns & Refunds

We want you to feel confident shopping with Lorgan's Archive. Please read this policy carefully before ordering, especially because all of our furniture is made to order.

This policy does not exclude or limit any rights you may have under Australian Consumer Law.

Change-of-Mind Returns and Cancellations

Because our furniture is made to order, we do not accept change-of-mind returns once production has commenced, unless required under Australian Consumer Law.

Orders may be cancelled within 24 hours of purchase if production has not yet commenced. To request a cancellation, contact markwongvinnhowe@gmail.com as soon as possible with your order number.

Once production has started, change-of-mind cancellations and returns are not available unless required by law.

Items That Cannot Be Returned for Change of Mind

Unless required under Australian Consumer Law, we do not accept change-of-mind returns or cancellations for:

• Made-to-order items after production has commenced
• Custom orders
• Special-order items
• Clearance or final sale items
• Items that have been assembled
• Items no longer in original packaging
• Items that have been used, damaged or altered
• Items with obvious signs of wear, misuse or poor care

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, contact us at markwongvinnhowe@gmail.com within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photos or videos of the item
• Photos of the packaging, if relevant

We will assess the issue and provide a remedy in line with Australian Consumer Law. Depending on the issue, this may include repair, replacement, refund or another suitable solution.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement, refund, repair or other remedy where required by law.

You are not entitled to a remedy under Australian Consumer Law if the issue was caused by misuse, abnormal use, accidental damage, failure to follow care instructions, or if you simply changed your mind.

Refund Processing

If a refund is approved, it will be processed back to your original payment method where possible. Please allow 1 to 2 business days for us to process the refund. Your bank or payment provider may take additional time to make funds available.