Privacy policy

Last updated: 1 September 2026

Privacy Policy

Lorgan’s Archive (ABN 63 227 794 598) operates this website and online store. In this Privacy Policy, “Lorgan’s Archive”, “we”, “us” and “our” refer to Lorgan’s Archive.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit lorgansarchive.com.au, browse our products, request a quotation, place or discuss an order, communicate with us, or otherwise use our website, products and services.

Our online store is hosted by Shopify, which provides the ecommerce platform through which we operate the website.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

  • Your name

  • Email address

  • Telephone number

  • Billing, delivery or other address information

  • Company or business details

  • Account login details and preferences

  • Products, finishes, upholstery options and quantities you select

  • Quote requests, order information and transaction history

  • Payment and payment-confirmation information, where applicable

  • Communications, enquiries, feedback and customer-service correspondence

  • Information included in forms, remarks fields or messages

  • Device, browser and network information

  • IP address and approximate location

  • Website activity, including pages viewed, products viewed, searches, clicks, quote activity, cart activity and interactions with our website

  • Marketing and communication preferences

  • Information reasonably necessary to investigate fraud, security incidents, disputes or legal claims

Please do not include sensitive personal information in open-text fields, quote remarks or general enquiries unless it is reasonably necessary for your request.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you complete a form, request a quote, create an account, communicate with us or provide delivery or order information

  • Automatically when you browse or interact with our website, including through cookies, pixels, tags and similar technologies

  • From Shopify and the applications and service providers used to operate our store

  • From payment, delivery, freight, marketing, analytics and professional service providers

  • From publicly available sources where permitted by law

  • From another person acting with your authority, such as an interior designer, trade representative or project contact

How We Use Personal Information

We may use personal information to:

  • Operate, maintain and improve our website and services

  • Prepare, manage and respond to quote requests

  • Confirm product specifications, finishes, quantities and delivery requirements

  • Process payments, deposits, orders, refunds and other transactions

  • Manufacture, arrange, deliver and support made-to-order products

  • Communicate production updates and progress information

  • Provide customer service and respond to questions or complaints

  • Create and manage customer accounts

  • Remember preferences and products of interest

  • Personalise website content and product recommendations

  • Measure website performance and understand how customers use our website

  • Measure advertising performance and improve our marketing

  • Send marketing communications where permitted by law

  • Detect and prevent fraud, misuse, security incidents and unlawful activity

  • Maintain business, accounting and transaction records

  • Enforce our terms, policies and legal rights

  • Comply with legal, regulatory, taxation and reporting obligations

  • Establish, exercise or defend legal claims

We will not use personal information for an unrelated purpose unless permitted by law or with your consent where required.

Quote Requests

We use W3trends Quick Quote to operate our quote-request process.

Information submitted through a quote request may include your name, email address, telephone number, product selections, quantities, selected options and information entered into the remarks field.

This information may be processed by us, Shopify, W3trends and relevant technology providers for the purpose of preparing, administering and responding to your quotation.

Submitting a quote request does not create a confirmed order or payment obligation. If you proceed with a quotation, additional information may be collected to confirm specifications, arrange payment and organise production and delivery.

Cookies, Analytics and Advertising Technologies

We and our service providers use cookies, pixels, tags and similar technologies to:

  • Operate and secure the website

  • Remember preferences and account information

  • Maintain cart, wishlist and quote functionality

  • Understand how visitors navigate and use the website

  • Diagnose errors and improve performance

  • Measure enquiries, quote submissions and advertising performance

  • Create audiences and deliver relevant advertising where permitted

  • Prevent fraud and protect our services

These providers may include:

  • Shopify

  • Google Analytics

  • Google Ads

  • Google Tag Manager

  • W3trends Quick Quote

  • Globo Product Options

  • Other technology, analytics, advertising and ecommerce providers we use from time to time

These technologies may collect information such as your IP address, device and browser information, identifiers, approximate location, referring website, pages viewed, products viewed, searches, clicks and other interactions with our website.

Google may process information collected through Google Analytics, Google Ads and related services in accordance with Google’s own policies. Information about how Google uses data from websites and applications that use its services is available at:

https://policies.google.com/technologies/partner-sites

You may manage certain cookie and privacy preferences through controls made available on our website or through your browser settings. Blocking cookies or similar technologies may affect website functionality, including account, quote, preference or cart features.

Where consent is legally required for particular technologies, we will seek that consent before using them.

Marketing Communications

Where permitted by law, we may use your contact information to send news, product updates, promotions or other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or contacting us.

If you unsubscribe, we may still send non-promotional communications relating to quote requests, orders, payments, production, delivery, customer service, security or legal matters.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

  • Shopify and ecommerce technology providers

  • Quote, product-option and website application providers

  • Payment processors, banks and financial service providers

  • Manufacturers, suppliers and production partners

  • Freight forwarders, couriers, delivery providers and logistics partners

  • Information technology, hosting, security and cloud-storage providers

  • Analytics, advertising and marketing providers

  • Accountants, insurers, legal advisers and other professional advisers

  • Government agencies, regulators, courts and law-enforcement bodies where required or permitted by law

  • A purchaser, adviser or relevant party in connection with a proposed or completed sale, merger, restructure or transfer of our business

  • Another person where you direct us or provide your consent

We do not sell personal information for money.

Some privacy laws use broader definitions of “sale” or “sharing” that may include certain advertising activities. Where applicable, you may have rights to limit those activities.

Relationship With Shopify

Our website and online store are hosted by Shopify.

Shopify collects and processes information about your access to and use of the website to provide and improve its services. Information submitted through our store may be transmitted to Shopify and its service providers, including providers located outside Australia.

Shopify may also use information collected through interactions with our store to provide enhanced ecommerce, security, analytics, personalisation and advertising features.

Further information is available in Shopify’s privacy documentation:

https://www.shopify.com/legal/privacy

Shopify’s privacy portal is available at:

https://privacy.shopify.com

Overseas Disclosure and Processing

Some of our service providers operate in or process information from countries outside Australia, including the United States and other countries in which Shopify, Google, application providers, cloud-service providers, manufacturers, suppliers or logistics providers operate.

Privacy and data-protection laws in those countries may differ from Australian laws.

Where required, we take reasonable steps to ensure that overseas disclosures are handled consistently with applicable privacy obligations. However, the countries involved may vary according to the providers, production partners and delivery services required for a particular interaction or order.

Security

We take reasonable technical, administrative and organisational measures to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

These measures may include secure hosting, access controls, password protections, encryption where available, fraud-prevention systems and limiting access to people and service providers who require the information.

No electronic transmission or storage method is completely secure. We cannot guarantee absolute security, and you should avoid sending sensitive or confidential information through unsecured channels or unnecessary open-text fields.

If you create an account, you are responsible for keeping your login credentials confidential and notifying us if you believe your account has been compromised.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Respond to enquiries and administer quotations

  • Manage orders, payments, production, warranties and customer service

  • Maintain tax, accounting and business records

  • Resolve disputes and enforce agreements

  • Meet legal, regulatory and insurance requirements

  • Detect fraud and maintain security

Retention periods vary depending on the nature of the information, our relationship with you and applicable legal obligations.

When information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, subject to legal and technical limitations.

Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before responding. In some circumstances, applicable law may allow or require us to refuse access or correction. If this occurs, we will explain the reason where legally permitted.

Deletion and Other Privacy Requests

Depending on the laws that apply to you, you may have rights to:

  • Request access to personal information

  • Request correction or deletion

  • Object to or restrict certain processing

  • Withdraw consent where processing relies on consent

  • Request a portable copy of certain information

  • Limit certain targeted advertising or data-sharing activities

  • Appoint an authorised representative to make a request

These rights are not absolute and may be subject to legal exceptions.

We will not discriminate against you for exercising an applicable privacy right.

Children’s Privacy

Our website and products are not directed to children, and we do not knowingly collect personal information from children without appropriate authorisation.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can investigate and take appropriate action.

Third-Party Websites

Our website may contain links to websites, services or platforms operated by third parties.

We are not responsible for the privacy, content or security practices of third-party websites. You should review their privacy policies before providing personal information.

The inclusion of a link does not necessarily mean that we endorse or control the third party.

Privacy Complaints

If you have a concern or complaint about how we have handled personal information, please contact us using the details below and provide sufficient information for us to investigate.

We will acknowledge and respond to privacy complaints within a reasonable period. We may contact you for further information and will explain the outcome of our investigation where appropriate.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Information about making a privacy complaint is available at:

https://www.oaic.gov.au/privacy/privacy-complaints

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology providers, business practices or legal obligations.

The updated policy will be published on this website with a revised “Last updated” date. Where required by law, we will provide additional notice or request consent.

Contact Us

For privacy questions, requests or complaints, contact:

Lorgan’s Archive
ABN 63 227 794 598
7 Francisco Crescent
WA 6149
Australia

Email: hello@lorgansarchive.com.au
Phone: +61 424 848 466